Refund Policy

At Rare Earth Premium Microgreens, quality and freshness are our top priorities. Due to the perishable nature of our live microgreens, our refund and return policy is structured to be fair to both parties.

1. Quality Guarantee & Refunds

Microgreens are delicate, perishable living items. Because of this, refunds or replacements are only possible if you receive the wrong item, or if the product arrives spoiled or damaged. If this happens, please contact us via WhatsApp within 12 hours of delivery with a photograph of the product. We will gladly arrange for a replacement in your next delivery or issue a full refund for that specific item.

2. Cancellations

Since our microgreens are grown to order, we require a 24-hour notice for any cancellations or modifications to your upcoming delivery. Cancellations made within 24 hours of the scheduled delivery may not be eligible for a refund.

3. Subscriptions

You can pause or cancel your subscription at any time. Prepaid amounts for unsent deliveries will be refunded to your original payment method within 5-7 business days upon cancellation.